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SF-1 Support

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We'll follow up within one business day — usually faster. Keep an eye on the email address you provided.

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We've Got You

Responds within 1 business day

Fill out the form and our team will follow up directly. No ticket queues, no bots — just a real person who knows RookBase.

For urgent issues, email us directly at [email protected].

Already a RookBase User?

If you're logged into your account, use the ? Help button in the bottom-right corner of the app. Our in-app support agent can answer most questions instantly and escalate to our team if needed.

Common Questions

  • Forgot your password? Go to the login page and click "Forgot Password."
  • Document not processing? Try re-uploading as a text-based PDF.
  • Agent not responding as expected? Check your LogiLink connections in the builder.
  • Need to add a user? Go to your name dropdown -> Manage My Business -> Employee Accounts.